We intend to use this information to put together an improvement plan to try and address some of the issues raised in this survey and will publish that information soon.
All of the questions are listed below with a link to the results of the survey in PDF format:
Q1. Did you know that you can register with Abbey Medical Group On line and use this facility to book, change, cancel appointments, request repeat prescriptions, e-mail the practice, update your details and view your medical records? View results
Q2. Did you know that you can book, change and cancel appointments using your telephone keypad (no registration required)? View results
Q3. We are currently thinking about offering bookable telephone appointments where you can speak with a doctor or a nurse rather than coming to the surgery. What do you think about this? View results
Q4. All GP and Nurse appointments are currently 10 minutes. Do you think there should be a
range of appointments instead of one standard? View results
Q5. Are you happy to book an appointment with any GP at Abbey Medical Group or would you like a facility where you can see your usual doctor? View results
Q6. Please rate the access at your local Abbey Medical Group Surgery. Think about car parking,
wheelchair access, pathways, cycle parks etc. View results
Q7. We currently play background music in all three of our surgeries. What do you think of this? View results
Q8. Please think about the service you currently receive from your GP surgery. Are there any services not currently offered that you would like to see introduced? View results
Q9. What one thing can we do to improve the service that you currently receive at Abbey Medical Group? View results
Q10. We intend to do these surveys once a month in order to improve the service we provide our patients. Would you like to take part in a different survey every month? View results
Click here to see the results of our 2008/09 survey.