You can contact Abbey Medical Groups Practice Manager, Mr Nick Giles, by emailing him. Nick is happy to receive comments, suggestions both good and bad and in the unfortunate event that you have a complaint then please follow this procedure.
Complaints Procedure
At Abbey Medical Group we always aim to provide a high standard of service. However should you have cause to complain about the service you receive at our practice, we would ask that in the first instance you do this with our reception team. If you are not satisfied with their response then you should complain in writing to the Practice Manager so that it can be properly and fully investigated. We always aim to respond to complaints within 7 days, however occasionally this may take longer should the compliant be more complex or involve a number of people.
The practice will always try to resolve all complaints locally to the patient’s satisfaction, but should this not happen then you may escalate your complaint to the Parliamentary and Health Service Ombudsman http://www.ombudsman.org.uk/home
The Ombudsman can be contacted at the following address:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Or by calling 0345 015 4033
nick.giles@gp-b82009.nhs.uk